FAQ’s
24/7 Relational Care
FAQ’s for
Residential Care
01 Does the fee cover everything?
The fee covers the full care and support package that we offer based on a 1-2 staffing ratio. The only additional cost will be for an increased staffing ratio e.g. 1-1 support.
02 What is your staffing ratio?
Our staffing ratio is one member of staff to every two young people (1-2), however we have flexibility to increase this to meet any additional support needs.
03Do you allow visitors?
Yes, approved visitors are more than welcome to visit and we will do our best to accommodate everyone. Visits must be arranged in advance with the key team and marked in the house diary. We may need to place a limit on the duration of the visit if we have several visits arranged on the same day.
04Do you allow pets to visit?
Yes, we will allow some pets to visit the house however this will be subject to risk assessment and will need to be agreed in advance of the visit. We have good outside space to accommodate dogs, however this is a shared space for all children and young people. Please speak to a member of the team for more information.
05Are you on the Scotland Excel Framework?
Yes, we are on the Scotland Excel Framework.
06Do you have an Education provision?
We do not have an education provision on site however, we will support children and young people with different learning opportunities and to access school, college, or work placements.
07Do you have access to Psychology?
We do not have a Psychology provision on site, however we will support children and young people to access Psychology and other services when they need it.
08What is the best number to contact the house?
The house telephone phone number is 0141 393 1100.
09What age range do you cater for?
We can care for children and young people from the age of 5 years up until 18 years old.
10Are you able to look after sibling groups?
Yes, our house offers the perfect environment for sibling groups and we have experience of working with siblings. Please contact us to discuss.
11 What is the best way to make a referral?
We have a dedicated referral email inbox which is: referrals@qf-care.co.uk
Alternatively, you can phone directly on 0141 393 1100.
12 Do you cater for boys and girls?
Yes, our houses are suitable for all genders.
13How many young people can live in the house?
The house can accommodate up to a maximum of 4 young people.
14Do you use physical intervention (restraint)?
Yes, there will be times when we need to physically intervene to keep everyone safe, however this will always be the last resort and for the shortest period of time necessary. All adults are fully trained in Safe Crisis Management (SCM) which is a Trauma Informed accredited model of intervention and used across the sector. Please speak to a member of the team for more information.
Contact Details
Have questions or need support? Get in touch with our team we’re here to help and ready to connect.
Our details below
- PHONE:
0141 393 1100 - EMAIL:
referrals@qf-care.co.uk - OFFICE HOURS:
Monday – Friday | 9:00AM – 5:00PM
